Secret Shopper

Platinum Secret Shopper service

Platinum Promotions are delighted to be offering a new service for 2015 to help businesses improve customer experience & provide unbiased, honest feedback on staff performance, the service & how the visit or enquiry went overall. How customers are dealt with is the single most important thing when it comes to repeat business, so it’s important to invest & get it right. With over 12 years experience in customer service we can also offer recommendations for turning enquiries into appointments or sales.

How does it work?

– There are two ways mystery shopping can be carried out, the first in a telephone enquiry to access elements like answering time, politeness, helpfulness, and ability to turn the enquiry into a sale or visit without being pushy.  We will then feedback a report with how the call went & make pointers for improvement in a document report.

– The more traditional way of carrying out Mystery shopping is by visiting the shop, salon, bar or restaurant. Our agents are trained to be as discreet & unsuspecting as possible, many with acting backgrounds or experience, the client can specify areas they want focused on, or the agent to pay particular attention to, for example does the staff member offer to sign up for a loyalty card, waiting times between courses, or general enthusiasm / attitude.

– Following the visit, our agents will fill in a report which we will then feedback to the business owners / management for action. This shouldn’t be seen as a way to incriminate staff but more to identify training needs & how you can improve your service. It may be the case the report is glowing & it will give you a nice sense of achievement knowing that everything is being done to provide a great experience.

Benefits

– Gain a real understanding of how customers perceive your service
– Identify areas of improvement
– Generate repeat business
– Find out what the strengths are
– Iron out any minor problems before they become more serious
– Suitable for all businesses from a simple reception telephone enquiry to full hotel stay, restaurant meal, or salon appointment
– Affordable & Simple to arrange

Please get in touch now for a quote & to arrange your own customer service review! info@platinum-promotions.co.uk